Frequently Asked Questions

We deliver across India within 5-7 business days for standard shipping. Express shipping (2-3 business days) is available for select pin codes. All orders are processed within 1-2 business days.

Yes! We offer free standard shipping on all orders above Rs.999 within India. Orders below Rs.999 have a flat shipping fee of Rs.99.

Absolutely! Once your order is shipped, you'll receive an email and SMS with tracking information. You can also track your order through your account dashboard.

We deliver to all serviceable pin codes across India. During checkout, you can verify if your pin code is serviceable by entering it in the delivery section.

We offer a 15-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it in its original condition with tags attached for a full refund.

To initiate a return, log into your account, go to your orders, and click 'Return Item'. Follow the instructions to schedule a pickup. You can also contact our support team for assistance.

Yes! We offer free exchanges for different sizes, subject to availability. Simply initiate a return and place a new order, or contact our support team to arrange an exchange.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Yes, all our knitwear is hand-knitted by skilled artisans. Each piece is crafted with care using traditional techniques, ensuring unique quality and character in every garment.

We recommend hand washing in cold water with mild detergent. Lay flat to dry and avoid wringing. For detailed care instructions, check the label on your garment or visit our Care Guide page.

We use premium natural fibers including Merino wool, Alpaca, Cashmere blends, and organic cotton. Each product page lists the specific materials used.

Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a relaxed fit or sizing down for a more fitted look. Our support team can also help with sizing queries.

We accept all major credit/debit cards (Visa, Mastercard, Rupay), UPI payments (GPay, PhonePe, Paytm), net banking, and cash on delivery for select pin codes.

Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your information. We never store your complete card details on our servers.

Yes, we offer no-cost EMI on orders above Rs.3,000 for select bank cards. EMI options will be displayed at checkout if available for your card.